What An IT Company Should Do For You (Checklist)

Discover what a quality IT company should do for you when you hire them.

With the advancing changes in technology, how are you supposed to know which IT support provider will meet the needs of your business? There are so many factors to consider when choosing an IT company, but the most important one, however, is the services they can offer your company.

Does your IT company take long hours to respond to technical glitches? Are your employees continually fixing their computers, yet you have an IT company on your payroll? Is your IT support provider not returning your phone calls? If you answered yes to the above questions, then you need to switch to another IT support provider.

Switching or contracting a new IT company is viewed as a daunting task. There’s a lot to be considered from getting a new IT partner that will meet the needs of your business to transitioning to your new IT company.

The following is a list of services your current or new IT company should be offering you:

What An IT Company Should Do

Offer You Data Security

Cybersecurity is a major concern for all aspects of your business. With cyber-attacks becoming more frequent and sophisticated, data security is no longer optional. As a business, it is vital to evaluate your security measures regularly and respond to potential threats to your company’s system. Therefore, it is essential to consult an IT company that understands your company’s industry and can design a security plan that will fit your business.

The IT company should also offer security awareness training for your employees since they are more prone to these attacks. Otherwise, your data security will not be guaranteed. With the right security partner, your company gains access to up to date security tools and experts that will keep your IT infrastructure safe.

Monitor and Maintain Your Networks

With technology becoming more complicated each day, businesses are struggling to maintain their network bandwidth. It is, therefore, vital to ensure that your new IT company provides a team of experts in network monitoring software that will ensure the smooth performance of your networks and minimize disruptions. The IT company should offer 24/7 remote network monitoring to ensure that you have the information you need when you need it.

This remote access will also enable them to control end-user access by limiting the information that can be accessed by employees, partners, and the public. Consulting an IT solution that offers network monitoring paired with network automation helps you quickly remediate issues in a scalable way.

Offer Cloud Computing Services to Your Firm

As businesses continue to be remotely run, the demand for cloud computing services continues to increase. Adopting the cloud presents the following benefits to a company:

Remote accessibility of data anytime, anywhere and using any device, therefore, improving productivity

  • Reduced IT costs as you eliminate the need for physical data storage equipment
  • Data backup and recovery solutions
  • Increased scalability and flexibility
  • Improved data security

For your company to fully maximize these benefits, you need to consult an IT company that presents a high level of expertise in providing cloud-based services that are tailored to meet the needs of your business.

Offer Data Backup and Disaster Recovery

The IT company should also offer you adequate data backup and ensure that the data can be recovered in case of a disaster. This recovery system will enable your business functions to continue to run. They should also regularly update data on the platform and test the integrity of the data stored in the cloud.  

Offer You Proactive Support in Case of Any Emergency

Having a highly responsive and proactive helpline desk service is crucial for your business. Things will not always work as you planned; your software will freeze, you might experience a cyber-attack, and your computers may crash. For this reason, you need a reliable IT partner that can identify technical weaknesses before they manifest in your systems and offer quick ways of resolving your technical problems.

The IT support company you consult should provide a proactive approach that will minimize the number of technical malfunctions your company experiences. Your IT company should be familiar with the potential issues you might encounter and provide permanent solutions that will help your company to eliminate downtime and increase productivity. They should continually monitor your systems and design a helpline desk service plan that will help your company meet its goals.

Assure Technical Alignment With a Set of Standards

According to Verizon’s 2015 PCI DDS report, 80% of companies are still not compliant. The regulatory landscape is continually changing as new ways of ensuring the protection and privacy of customers are implemented. The risk of failing to comply with these regulations has made compliance management a horrifying task for organizations of all sizes. As a company, it is vital to consult an IT service provider that provides Compliance-as-a-Service (CaaS) and offers the expertise to simplify these regulations and satisfy the requirements associated with these regulations.

What Are the Benefits of Outsourcing Managed IT Services to Your Firm?

Outsourcing IT services from a third-party organization can have numerous benefits to your business. Some of these benefits include:

  • Your company gets access to expertise and technology that you usually wouldn’t have access to
  • It is a cost-effective way of acquiring IT services
  • Reduction of your staff’s workload

However, acquiring services from an incompetent IT company may have adverse effects on your company’s general productivity and the relationship you have with your clients.

Are You Thinking of Switching IT Companies, But Are Worried About the Hassle?

Technology Advisory Group is here to help. With years of expertise and experience in offering IT solutions to businesses in Rhodes Island and throughout New England, we are your trusted IT company.

We offer reliable, hands-on, and comprehensive IT services that will keep your business up to date with the latest technology, allowing you to focus on the core of your business and remain competitive. Consult us today and let us provide your customized IT solutions for your business.

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