As a small to medium-sized business owner, you know that managing your IT infrastructure can be a daunting task. From setting up new systems and software to maintaining existing ones, there is always something that needs to be done.
The good news is that you don’t have to do everything by yourself.
Several advantages are available to your business with remote IT support, such as increased scalability, improved flexibility, and faster problem resolution.
A large number of businesses have taken notice of the benefits of reliable remote IT support in recent years so much so that 92% of G2000 companies now use IT outsourcing as a way to reduce costs and streamline their business operations.
In this blog, we will discuss the top six benefits of getting remote IT support for your business, including how to find a company that meets your needs.
6 Remote IT Support Benefits You Should Be Aware Of
1. Increased Flexibility
In considering the benefits of remote IT support, one of the most evident is that it allows you to have greater flexibility in terms of when and where you receive assistance.
With a remote IT team, you gain access to a team of support technicians available 24/7/365, which is particularly useful if you have a remote work from home model or if you have customers or clients in different time zones.
You can also receive support without having to leave your office, which can save you both time and money as you don’t have to spend time traveling to a physical location for support.
2. Improved Response Time
When you have an IT issue, you need it resolved as quickly as possible to avoid disruption to your day-to-day business operations. And the fact that 82% of companies have suffered at least one unplanned downtime event in the past three years proves that no company is immune to this problem.
One of the most significant remote IT support benefits is that it can provide you with a much faster response time and ability to resolve your issues faster compared to traditional IT support, which in turn helps to increase productivity.
Many managed IT services providers also offer SLA guaranteed response times and uptime guarantees to ensure you’re provided with the timely support you need no matter what issue occurs.
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3. Reduced Costs
Hiring an in-house IT team can be expensive, particularly if you’re one of the small to medium-sized businesses that lack the resources and personnel to resolve your technical issues accordingly.
By outsourcing your IT needs to a remote team, however, you can significantly reduce your overhead costs while only paying for the services you use. Among the cost savings benefits of remote IT support are:
- Ability to scale up or down your IT resources as needed
- Access to cutting edge technologies without having to invest in upgrades internally
- Reduced downtime
- Elimination of additional costs associated with employee training, salaries, physical work spaces, etc.
4. Access to a Wider Range of Skills
Remote IT support teams offer you access to a wider range of skills and expertise – which can also lead to better knowledge sharing within your internal team.
In relying on outsourced support solutions, you will have access to highly skilled IT professionals who specialize in areas including cybersecurity, cloud computing, network management, and more. This level of specialization means that they will be able to assist you with any problem you may be having, no matter how complex.
Remote IT support teams also have larger teams of IT professionals compared to internal teams. This means that they can offer a wider range of services and solutions, including specialized IT services that you may not have access to with an in-house team.
5. Increased Security
Among small to medium-sized businesses (SMBs), a full 61% experienced a cyberattack during the past year. What’s even more shocking is that 43% of all cyber attacks are targeted at SMBs.
The alarming landscape of cyber threats means that security should be a top priority for any business. And thankfully, utilizing remote IT support services can help you enhance your cyber security posture.
Image Credit: Grandview Research
What makes this possible?
- Remote IT teams are often highly trained in cybersecurity best practices, allowing them to recognize threats more effectively
- They provide you with 24/7 remote monitoring, which can help identify and address security issues before they become larger problems
- The advanced technology they offer helps you stay on top of cyber security threats
- They have the technical-knowhow to spot and resolve your cyber security issues quickly
Check out these additional resources to learn more about the importance of network security!
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Finally, remote IT support is highly scalable, which makes it ideal for small businesses like yours seeking resources for growing your business.
As your business expands, your IT needs will also increase. Luckily, with a remote IT team, you can choose which services you need and pay for only the services you use.
As a result, you can easily scale your IT resources as needed, depending on your business requirements, leading to easier scalability and growth in the long term.
Remote IT Support Benefits: Key Takeaways
From increased flexibility and improved response time to reduced costs and access to a wider range of skills, the benefits of getting remote IT support are endless.
If you are considering remote IT support for your business, it’s best to do your research and find a company that has an established track record of success in providing reliable remote IT support.
At Technology Advisory Group, we provide exactly that.
With over 25 years of experience helping organizations leverage remote IT support benefits within their operations, we have the technical know expertise and resources on board to help take your business to the next level.
Learn more about the remote support services we offer and how they can help streamline your business operations by contacting us today.
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