Application Managed Services

Maximize uptime, optimize your operations, and provide your team the support it needs to thrive

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Businesses Rely on Us

Operational Excellence With Comprehensive Application Managed Services

Transform your business applications by integrating speed, risk management, and agile development

Why choose Technology Advisory Group for Application Managed Services?

Reduce the frequency of application-related issues to only 0.5 per user per month on average.
Get expert support for complex applications, including all systems they rely on at every stage.
Resolve user issues and security incidents involving applications support from experts who have in-depth product knowledge.
Enjoy tailored application services focused on business goals and enhancing customer experience.
See why our application managed services maintain a 98% satisfaction rate across our current clients.

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Hear From Satisfied Clients

“Since we began our association with Technology Advisory Group we have found them to be professional, responsive and easy to work with – providing us excellent value for the dollars we have spent. Thanks to Technology Advisory Group, we now have control over our computer system – it doesn’t control us.”

LAW FIRM, PROVIDENCE, RI

“We are a small agency and do not have an in-house IT department. Technology Advisory Group serves in that role for us and has been very responsive to our needs. They identify issues promptly and provide timely and appropriate solutions. TAG is a great technology partner for our organization.”

HOSPITALITY COMPANY, PROVIDENCE, RI

“I just wanted to thank you for your immediate response to my request for the restoration of a directory that was essential to our business operation.”

DETENTION FACILITY, CENTRAL FALLS, RI

“Service is excellent! We are a small customer and are still given immediate attention.”

SUBMITTED VIA CUSTOMER SATISFACTION SURVEY

“Usually when we need help it’s important to us, and the response from TAG has always been excellent. All of the staff is extremely responsive and helpful, a pleasure working with all of you.”

SUBMITTED VIA CUSTOMER SATISFACTION SURVEY

“When it came time for the East Greenwich Yacht Club to replace their server, we obtained quotes from several vendors. We chose TAG as our IT partner because of the straight forward quote with no hidden costs and their thorough analysis of our existing system. The installation of the server and related software by the TAG tech person was seamless and follow up support is excellent. As a firm believer in you get what you pay for, TAG delivers professional and quality service and I would recommend any organization consider TAG as an IT partner.”

YACHT CLUB,, EAST GREENWICH, RI

“The Providence Warwick CVB is a small agency and does not have an in-house IT department. Technology Advisory Group serves in that role for us and has been very responsive to our needs. They identify issues promptly and provide timely and appropriate solutions. TAG is a great technology partner for our organization.”

HOSPITALITY COMPANY, PROVIDENCE, RI

Trusted IT Partner for Reliable Application Management Services

75+

Current clients

25+ Years

Assisting small to medium-sized enterprises

1500+

Managed computer systems and servers

Learn More About Our Application Managed Services

Routine System Administration Our Application Managed Services include thorough routine system administration to ensure your applications are always running smoothly and securely. This means we regularly check and manage your inventory of Independent Software Vendor (ISV) products and any integrations with other systems to ensure they're up-to-date and functioning well together. We also handle version and release management, keeping your applications current with the latest updates and features. Additionally, we conduct service updates and security reviews to protect your data and operations from vulnerabilities.

Data Management Our Application Managed Services cover every aspect of managing your application data from start to finish. This includes handling data imports and exports, ensuring that data moving in and out of your system is managed smoothly. We also focus on data cleansing, which involves cleaning up your data to make sure it's accurate, consistent, and useful. Additionally, we take care of archiving old data that's no longer actively needed but must be kept for records or regulatory compliance. Our services extend to managing how your data is stored, ensuring it's kept securely and is easily accessible when needed. Finally, we handle data retention, making sure that your data is kept for the appropriate amount of time, following legal and business requirements.

Application Monitoring Our Application Managed Services include continuous monitoring of your applications to ensure they are always functioning optimally. This isn't just about checking if the app is running; we go deeper. We evaluate how the app works during actual user sessions, looking into the specifics of how people interact with it. We also monitor batch jobs, which are the scheduled tasks your app performs automatically, to ensure they execute correctly. Additionally, we keep an eye on your databases and any integrations with other services or applications. This comprehensive approach allows us to quickly identify and address any issues, ensuring your applications remain reliable, efficient, and user-friendly.

Environment Monitoring & Management Our Managed Application Services go beyond just keeping an eye on the features and functions of your applications. We take a comprehensive approach by also monitoring the environments your apps operate in, whether they're in development, testing, staging, or production phases. This means we're not just looking at how your app performs on the surface but also understanding the technical foundations it's built on. Additionally, we delve into the details, analyzing SQL queries and database performance to ensure everything is running smoothly. We also keep track of various health metrics of your applications to spot and resolve any issues before they become problems.

Governance and Change Management Our Application Managed Services are designed to make the process of switching to a new application environment as smooth as possible for your users. We focus on setting up the right access controls and compliance measures. This means we carefully manage who gets access to what within your new system, ensuring everything is secure and follows necessary regulations. At the same time, we ensure that this security doesn't hinder your team's ability to use the application effectively. Our goal is to make sure that as you transition to this new software, your operations continue without interruption, and your team can quickly adapt to and fully utilize the new tools at their disposal. We're here to support you in managing these changes efficiently, so your business can benefit from the new application without any hassle.

Trust the Experts for Application Managed Services

Enhance How You Use IT With Application Managed Services

Rising IT complexity often means higher costs, with many budgets drained by routine system maintenance. 60%-80% of IT funds typically go toward just keeping things running. That reduces the resources you have available for growth. TAG’s application management services simplify operations, taking on the full management of your applications and tech infrastructure. By outsourcing to TAG, you free up internal resources for innovation while we handle the day-to-day upkeep and optimization of your systems. Choose TAG as your newest strategic asset. Our approach drives efficiency, adaptability, and long-term value for your business.

Future-Ready Transitions with TAG’s Application Lifecycle Solutions

A major challenge for IT departments is managing the transition from development to operational phases, often a costly and risky shift that impacts performance and budgets. TAG’s comprehensive solutions cover the entire application lifecycle, from development to deployment. By working with us, you gain a partner focused on creating seamless transitions designed for lasting impact, whether using a single-provider model or an integrated, multi-source approach. With TAG, your transitions are planned with long-term value in mind.

Optimize Your IT Usage With Application Managed Services

See why any business of any size can benefit from strategic support for all of its IT applications.

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Empower Your Business Through Optimization & Innovation

The complexities and costs of IT management continue to grow, often straining resources and impacting performance. TAG’s expert team specializes in application management, helping businesses overcome these challenges to achieve optimal app performance and stronger business outcomes. Our customizable services allow businesses to tailor application management to meet unique IT and business objectives. Whether you need support with digital solutions, enterprise resource planning, information management, or system integration, TAG offers solutions that align with your goals. To further enhance your experience, TAG’s advisory service guides you in selecting the right managed service model and facilitates a seamless transition.

FAQs About Application Managed Services

What are application managed services, and how can they benefit my business?

Application managed services involve delegating your company's application management tasks to a specialized provider. This service covers everything from routine maintenance and updates to troubleshooting and support, ensuring your applications run smoothly. For your business, this means enhanced performance, reliability, and security for your critical applications, freeing up your internal teams to focus on strategic initiatives rather than day-to-day operations. It's a smart move for leveraging external expertise to drive operational efficiency and innovation.

How do application managed services ensure system uptime and reliability?

With application managed services, you're tapping into a team of experts dedicated to monitoring and managing your applications 24/7. These services implement proactive maintenance strategies, regular updates, and performance tuning to prevent downtime before it happens. System uptime and reliability are bolstered through advanced analytics, real-time monitoring, and swift incident response, ensuring your applications are always available and performing at their best, thus supporting your business continuity and customer satisfaction.

What kind of technical support can I expect with application managed services?

Expect comprehensive technical support that ranges from helpdesk assistance for minor issues to advanced technical troubleshooting for more complex problems. This support is typically available, ensuring that any application issues can be addressed promptly, minimizing potential impacts on your business operations. Whether it's a user access issue, performance degradation, or a critical system failure, a dedicated team of experts will be at your disposal to ensure swift resolution and system integrity.

How do application managed services enhance service scalability for growing businesses?

Service scalability is a key advantage of application managed services. As your business grows, your applications' demands will change. Managed services can adapt to these evolving needs by scaling resources up or down as required, without necessitating significant capital expenditure on new hardware or software. This flexibility supports your growth ambitions seamlessly, allowing for efficient capacity planning and resource allocation, ensuring your applications can support increased workloads or expanded functionalities with ease.

Can application managed services help in reducing IT costs and improving cost-efficiency?

Absolutely, application managed services can significantly reduce your IT operational costs and enhance cost-efficiency. By outsourcing application management, you eliminate the need for a large in-house IT team, saving on salaries, training, and benefits. Additionally, the service provider's economies of scale and expertise mean that applications are maintained more efficiently and effectively, reducing downtime and costly disruptions. This model allows for predictable budgeting with fixed monthly fees, turning capex into opex and freeing up capital for other business investments.