Most companies are used to IT Support for reactive requests that require a response and a trained Engineer to resolve. But there is more to IT Support than just fixing problems. Having a trained technical team to pro-actively identify and head off problems or compliance-related issues is missing from many outsourced IT Support approaches. In today’s small business, identifying areas that are a risk to the business or meeting standards set by your industry or some regulatory agency is not being managed by anyone.
It is a difficult task for our clients, who are not trained in this area, to assess their current technology and processes internally. To help, we have created a system to check that your company is being run as secure and with minimal risk as possible. This is done by testing areas of your company and comparing the results to a standard. Best Practices include a technical and business impact analysis in order for us to recommend more efficient and safer methods for your company. By questioning technology currently in place, we are able to stay ahead of potential problems and eliminate risks for you.
The process includes us asking simple Yes/No questions in order to formulate a result for each standard. From there, we are able to conclude which areas of your business can be enhanced and come up with ideas for improvement. We can then implement the changes to ensure that your business is running efficiently, in compliance, with minimal risk and properly leveraging technology.