Managed I.T. Services

Infrastructure monitoring and maintenance, all taken care of by our professionals 24/7.


Overview

The Technology Advisory Group’s goal in offering Managed I.T. Services is to allow you to keep your focus on your business while we take care of your technology.

Acting as an extension of your I.T. department, we’ll help you meet your business goals by ensuring maximum uptime through our proactive and reactive approaches.

We search for potential issues before they occur and quickly respond and fix any problems that may arise.

If you’re looking for time- and cost-saving solutions to fix all your technology issues internally, outsource to TAG. We are technology experts equipped to help and give you an advantage in your industry.

As your business partner, we don’t wait for a problem to arise. Our proactive support service keeps your technology running as smoothly as possible. We have technical resources dedicated specifically to maintain and monitor your systems so they are ready when you need them. Our Network Administrators follow a carefully designed process of audit, verification, implementation, and reporting to ensure that your technology and processes are secure and optimized.

Our Network Administration is key to the overall result your organization will experience as compared to the “normal” reactive support model other technology support firms offer.

Typical areas that are not addressed by reactive technology support firms are:

  • Assistance with compliance-related requirements
  • Line of business application support
  • Computer Use Policies
  • Best Practices
  • Business Continuity & Disaster Recovery
  • Asset Management
  • Management of all your I.T.-related vendors

Don’t accept technology support companies that deal with your problems only after they happen. Partner with TAG to avoid tech problems in the future.

No matter how proactive we are in searching for potential issues and correcting them, unexpected issues may arise. When this happens, a designated technician will work with you to fix any problems as quickly as possible. We continuously monitor metrics for response and resolution times, as well as service satisfaction. In a typical week, 70-85% of our remote I.T. support is completed with the fastest possible resolution time.

Proactive Support is important and necessary, but Reactive Support is what usually counts the most to our clients, so we focus a large amount of time and energy into perfecting this service for them.

Our engineers are locally-based and trained to fix any issues in a courteous and timely manner.

I.T. security is a moving target. Security systems need to be constantly up to date to account for new online threats. You need assurance that your mission-critical data is reliably backed up. You want peace of mind knowing someone is watching and maintaining your technology even while you sleep.

Today’s business networks require multiple layers of protection against all potential avenues of entry into your network. Our Maintenance & Network Operations center will manage the protection of your network on a daily basis. Our goal is to catch issues as soon as they transpire with proactive maintenance and 24/7 monitoring service.

A recent study revealed that among organizations that experienced a major data loss incident, 43 percent never reopened, 51 percent closed within two years, and a mere 6 percent survived over the long term.

TAG’s Assurance Backup & Disaster Recovery solution provides your business with a cost-effective approach to Business Continuity. This includes near real-time backup images as frequent as every hour to an onsite server, which allows you to recover from local server failures in hours rather than days.

The server image is also copied to our data center on a daily basis; so in the event of a catastrophe, you will be safe with a complete image of your server(s). Depending on the situation, you can connect to your server(s) at the data center, or have the image sent and copied onto a new local server.

Most organizations are used to reactive I.T. Support, which requires a trained engineer who responds and resolves issues. However, there is more to I.T. Support than just fixing problems. For today’s small business, identifying risks, meeting industry standards, and ensuring compliance are tasks not usually managed by break/fix I.T. firms. With TAG’s Best Practices, we include a technical and business impact analysis in order for us to recommend more efficient and safer methods of operating. This enables us to stay ahead of potential problems and eliminate potential risks for you.

Without professional expertise, it will be difficult for you to assess your current technology and processes internally. That’s why we created a system to check whether your business is running securely, with as minimal risk as possible. This is done by testing areas of your I.T. infrastructure and comparing the results to a standard. Our process includes asking simple Yes/No questions in order to formulate a solution for each standard. From there, we are able to conclude which areas of your business can be improved.